Billing and Collection (UB&C) is a Division of the
Finance Department and is directly responsible for the
billing and collection of the City of Franklin utilities
fees and charges.
Specifically, the division
collects fees for water, sewer, garbage, landfill usage,
security lights and mosquito control. Franklin's UB&C
has approximately 3100 customers that comprise 30
billing routes. Customers are billed monthly.
UB&C is made up of approximately five full time
employees. Three employees periodically perform 24-hour
on call shifts on weekends. Job duties that include
assignments such as administrative clerical support,
accounting and payroll, payments processing, mail
operations, special billings, customer service,
collections and field services. Although UB&C performs
numerous functions and provides a multitude of services,
there are two functions that most directly affect our
customers: counter services and telephone customer
UTILITIES DEPARTMENT STAFF
water management is coming to the City of Franklin!
The City of Franklin has contracted
with Utility Metering Solutions (UMS) for the
installation of an advanced metering infrastructure
(AMI) system for water meters. Advanced metering
technology enables the wireless transmission of water
meter readings directly to the City of Franklin from
regional collectors located on existing water tanks and
towers. This innovative system will collect multiple
reads per day, allowing for better leak detection,
increased billing accuracy and improved customer
Advanced metering also supports the
City of Franklin's commitment to preserving and
protecting the environment.
· Carbon emissions will be
greatly reduced by taking meter readers off the road.
· City of Franklin's
ability to quickly detect and stop water leaks will be
· By providing up-to-date
water usage data, customers can improve their efforts to
Your water meter will be
replaced with a Meuller water meter. Upon
completion of the AMI project, you will have the
option to sign up for MiNet, which will allow you to
view and understand your water usage through
easy-to-understand consumption graphs and provide a
simple method to establish alerts to better manage
Installation Will Take Place
Installations will begin in January 2017. The entire
project should take approximately three months to
complete. In most cases, the transition will be
completely transparent and will not affect residents.
The work will be performed during normal working hours
of 8:00 a.m. to
5:00 p.m. Monday
Why is my water meter being
Over time meters become less accurate and can
provide inaccurate readings. By replacing water meters,
City of Franklin will be able to bill more accurately
and efficiently for water usage, and potentially, be
able to identify water line leaks earlier by system
alarms and data analysis.
Additionally, the new water meter
reading system will include an automatic meter reading
technology that will save labor time, prevent any
recording errors, minimize wear and tear on vehicles and
minimize the need for City of Franklin employees to go
on the private property of customers.
Does this mean my bill will be
Not necessarily. In cases where
rates remain consistent, the new meters and reading
devices will simply record consumption more accurately.
In some cases, your water bill may increase, but only if
the current water meter is underreporting usage.
Presently, the majority of customers are paying for the
water they are actually using, while a few customers are
only paying for a portion of actual usage. This
condition is not fair to all customers. Discussions have
already been held within the City of Franklin, and the
City does not intend to make bills retroactive where
under-billing has been noted. The new system will ensure
fairness and equality for all the customers from this
When will this work be
The work will begin in January 2017. The entire
project will take approximately three months to
complete. In most cases the transition will be
completely transparent and will not affect the
residents. The work will be performed during normal
working hours of Monday through Friday 8:00
a.m. to 5:00 p.m.
How will this affect my service?
A UMS Installer will come to your residence and
replace your water meter. The water meter will be
checked to verify that water is presently not in use. If
no water is being used, the meter will be replaced.
There will be interruption of service for approximately
15 to 20 minutes during the change, but after that it
will be the same great service (and even better) that
you've come to expect.
How long will it take?
In most cases, it's a simple
procedure that will require about 30 to 60 minutes, with
15 to 20 minutes of water service interruption.
How do I know who is authorized
to do the work?
We have contracted with Utility
Metering Solutions (UMS) to conduct this service. UMS
Installers will be driving UTILITY METERING SOLUTIONS
(UMS) marked vehicles; wear bright yellow shirts,
jackets or vests identified by "UTILITY METERING
SOLUTIONS Meter Replacement Team;" and carry appropriate
All UMS Installers have
successfully completed a criminal background check.
Do they need to come inside my house?
No. City of Franklin water meters are located
Do I have to be present for the installation if the
meter is outside my home?
If your meters are accessible, it will not be
necessary for anyone to be home. In this case, the
majority of the work will take place in and around the
water meter box.
However, if your water meter is not accessible, for
example within a locked area, then please call the Water
Department Billing Office (337-828-6313).
I'm on vacation or not available that day. Whom do I
For meters that are accessible, it will not be
necessary for anyone to be home as the majority of the
work will take place near the meter box. If you
have any questions or concerns, contact the City of
Why was I not able to turn on my
water after the meter was installed?
In rare instances, the main cut-off valve to your
home may be left off. This will occur when the Utility
Metering Solutions (UMS) installation team is not able
to pressurize your home following the installation. The
normal cause of this condition is when an inside spigot
is opened during the installation and subsequently left
open. The water is not turned back on to ensure a sink
or bath tub does not overflow with the resident not home
to turn off the water. In these cases, your water will
be left off, and a door hanger will be left on your door
providing you a point of contact to call to have your
water turned back on immediately.
Is there any special care or maintenance that I need
to do to my new meter?
No, your new meter does not require any maintenance by
the homeowner. As before, the City of Franklin will take
care of all maintenance. However, please know that the
new water meter has transmitting technology on it that
allows your meter to be read remotely.
Will wireless technology affect my health or privacy?
The new meters will not negatively affect health or
privacy. In fact, overall health will be improved and
privacy enhanced by replacing vehicles and manual visits
to your home with environmentally clean cellular
communication. The wireless portions of the system will
be operated according to Federal Communications
Commission rules, and it will not interfere with other
radio frequencies in the area. The transmitters use
one-quarter of the power of a cell phone transmission.
In fact, exposure to radio waves from smart meters is
absolutely tiny compared to cell phone transmissions.
The amount of exposure to radio waves decreases with the
square of the distance from the radio source, and the
total transmission time is only 15 seconds per day.
I still have questions. Where
can I get additional information?
The City of Franklin is working with Utility
Metering Solutions (UMS) to answer everyone's questions
as thoroughly as possible. Customers may contact the
City of Franklin (337-828-6309, 337-828-6312 or